The trials and tribulations of running an online site. We feel you pain USPTO.
USPTO's Latest Communique
Chrome to Discontinue Java Plug-in Support and Impacts to EFS-Web and Private PAIRIn April 2015, Google Chrome removed the default ability to use the Java plug-in for browser version 42. This impacts your ability to access EFS-Web and Private PAIR because Java is required for your authentication into these systems. Currently, Chrome has a temporary workaround that will allow you to use the Java plug-in so that you can continue to log into EFS-Web and Private PAIR: https://support.google.com/chrome/answer/6213033
This workaround will only work through September 2015, when Google Chrome plans to end their support for Java plug-ins with their newest browser, Chrome versions 45 and above. Therefore, Chrome users using version 45 and above will no longer be able to use the workaround and thus will not be able to log into EFS-Web or Private PAIR. Oracle is recommending the use of alternative browsers such as Firefox, Internet Explorer, and Safari. For additional information regarding Java and Chrome please visit: https://java.com/en/download/faq/chrome.xml
Although the above browsers should continue to work with EFS-Web and Private PAIR, there is always a possibility that these providers may decide to discontinue support of Java plug-ins as well. The USPTO is closely monitoring for any changes, and is committed to keep the IP Community informed accordingly.
Furthermore, the USPTO is investigating if there are possible strategies to mitigate the impact. The Agency is working on a longer term plan to improve the overall authentication process. For USPTO updates regarding this issue please visit either of our Announcements pages:
• EFS – Web Announcements: http://www.uspto.gov/patents-application-process/applying-online/efs-web-announcements
• PAIR Announcements: http://www.uspto.gov/patents-application-process/checking-application-status/pair-announcements
If you need assistance with this matter, or have questions on any eFiling topic, please visit the Patent Electronic Business Center webpage: http://www.uspto.gov/learning-and-resources/support-centers/patent-electronic-business-center for comprehensive contact information, FAQ’s, and other eFiling resources.